CloudCall Classic | Go3.1.31 - App Store

Keep your contact information right at your fingertips. Whether you’re working from home, out of the office or on a business trip - use CloudCall to keep in touch with your contacts and colleagues as data is synced from your CRM system and is instantly available from your device.

Key Features:

- Call your CRM contacts using your existing CloudCall plan with no hidden charges
- Log call notes and listen back to the call recordings straight from the app
- Use your company number wherever you are
- All these interactions are automatically pushed back into your CRM

Version History - stability improvements 3.1.31 01/31/2025 - stability improvements 3.1.30 12/27/2024 - performance improvements 3.1.29 10/10/2024 - Information about used network added 3.1.28 08/19/2024 - app name update 3.1.27 07/09/2024 - stability improvements 3.1.26 06/18/2024 - Resolved issue with keyboard position when typing message
- Improved VOIP handlers registration for increased notification performance 3.1.25 01/04/2024 Improvements relating to inbound call notifications 3.1.24 12/19/2023 Product Improvements
- Implemented email address auto-suggestion in iOS Report a Problem to streamline the feedback submission process by reducing the time and effort required to enter email addresses.
- Option to resend failed messages - improves message delivery and reduces user effort.
- Enhanced the search function to facilitate easy discovery of internal contacts.
- Resolved the http://cloudcall.com sign-in banner issue: We've rectified this bug to remove the banner from the initial app launch.
- Introduced a new user notification pop up to allow us to keep users up to date and informed about all aspects of CloudCall service. 3.1.23 12/07/2023 Product Improvements
- Notify users when their SMS number is not provisioned, so they can easily fix the issue and start sending and receiving SMS messages.
- Enhanced logging to capture more detailed information about reported issues, so our support team can quickly and accurately diagnose and resolve them. 3.1.22 11/08/2023 Product Improvements

- Resolved issue with some users getting stuck on initial load screen

- Implemented fix for error when retrieving Contact name

- Updated iOS version to resolve issue with getting user credentials 3.1.21 10/23/2023 Product Improvements
- Resolved issue with incorrect mute status when call transfer was cancelled
- Resolved issue with timer not working in some scenarios
- Resolved issue with recording state being incorrect in some scenarios
- Resolved issue with error during login process 3.1.20 10/09/2023 Product Improvements
- Resolved issue where the 'choose from other matches' option was not displayed in a call transfer scenario
- Resolved issue where inbound notifications were being delayed when contact name was not available 3.1.19 09/26/2023 Bug:
User Feedback - improvements related to inbound call audio notifications. 3.1.18 09/06/2023 Bug fixes
- Incorrect contact name on call log 3.1.17 08/21/2023 Bug Fixes
- App permissions changes now take immediate effect and don't require manual reloading.
- Resolved issue with active call screen being hidden behind lock screen. 3.1.16 07/31/2023 New Features and Enhancements
- Refresh Recent Contacts - To keep your recent contacts list up-to-date, we've added a new 'pull-to-refresh' feature.
Bug Fixes
- No Ringtone on Incoming Call - Implemented improvements aimed at resolving this. We encourage users to continue monitoring and providing feedback.
- App Slow to Open After Failed Call - Optimized to open faster.
- Audio Notification for Call Waiting - New audio notification for incoming calls when on a call. 3.1.15 07/20/2023 New Features and Enhancements

- User can now add screenshots in feedback forms
- "Silence Calls" renamed to "Mute Audio Notifications"
- Save and close notes in one step for increased efficiency
- Access recent contacts directly from the directory

Bug Fixes

- Fixed active call screen display issue
- Resolved incorrect mute button status after call transfer 3.1.14 07/05/2023 New Features and Enhancements

- New user permission reminder keeps you informed about app permission requirements 3.1.12 06/21/2023 Bug fixes:
- Add switch call banner to all mobile app screens

- Handle refresh token in cloudcall client 3.1.11 06/08/2023 New Features and Enhancements\

- Bluetooth device is connected and we have option to choose phone/speaker/Bluetooth device

Bug Fixes

- SMS conversations with + in number now handled correctly
- Update audio icon based on current audio route
- Performance improvements to resolve agents being logged out
- Performance improvements for app becoming unresponsive
- Incoming Call Screen still shows "dialing" 3.1.10 05/30/2023 Bug Fix

- Fix for Calls and SMS issues for non UK numbers with 0 or + prefix. 3.1.9 05/03/2023 New Features and Enhancements

- Improved display on switch call flow

- User initials now displayed in contact avatar

- User presence state can now be accessed and edited from user avatar icon
Bug Fixes

- Speaker function now working in all scenarios

- Fix to handle long telephone numbers in display

- Speaker icon no longer disables Bluetooth pairing

- Notification teardown implemented for inbound call to remove notification after action

- Silence notification now working as expected 3.1.8 04/27/2023 New Features

- Contacts displayed with CRM colour scheme for Bullhorn & Vincere integrations

- Select from multiple contacts when number is registered against more than one record

- Ability to flip live call from desktop to mobile

- Playback call recordings from call history
Feature Improvements & Fixes

- Notes & category now available on end call screen

- Internal contact presence display updated

- Improvements to contact matching for in/outbound calls & activity history 3.1.7 03/01/2023 - Improvements to call and SMS notifications

- Update to missed call notifications

- Visual improvement to outbound ID field

- Now able to delete draft SMS

- SMS Messages now syncing correctly between mobile and desktop apps

- Initial state of call recording updated to correctly reflect account settings 3.1.6 01/10/2023